Refund Policy

Effective Date: 22 March 2026 Last Updated: 29 July 2026

This Refund Policy explains how refunds work for paid subscriptions to the CTrend platform ("Service"), operated by CTrend Ltd ("Company", "we", "us", or "our"), a company registered in England and Wales (Company Number: 17200901). It forms part of, and should be read together with, our Terms of Service.

1. Merchant of Record

All payments are processed by Paddle.com Market Ltd ("Paddle"), which acts as our authorised reseller and Merchant of Record. By subscribing, you also agree to Paddle's terms of service. All invoices, payment collection, refunds, and applicable tax compliance are managed by Paddle. Any refund is issued by Paddle to the original payment method.

2. Free Trial

The Service includes a 14-day free trial so that you can evaluate it before any payment is taken. No card is required to start the trial. We encourage you to use the trial to confirm the Service meets your needs prior to subscribing.

3. 14-Day Money-Back Guarantee

If you are not satisfied with CTrend for any reason, contact us at billing@ctrend.co.uk within 14 days of your purchase for a full refund. No questions asked.

Refunds are issued to the original payment method by Paddle, our Merchant of Record.

4. Cancellation

You may cancel your subscription at any time from your account settings or by contacting us. Cancellation stops future billing; your subscription remains active and you retain access until the end of the current paid period, after which it will not renew.

5. How to Get Your Refund

To claim your refund within the 14-day money-back guarantee, email billing@ctrend.co.uk. Your full refund will be processed by Paddle to your original payment method, typically within 5 business days. You can also request it directly through Paddle using the receipt or invoice Paddle sent you.

6. Statutory Rights

Where mandatory consumer-protection or statutory rights apply to you, nothing in this Refund Policy limits or excludes those rights.

7. Contact

For any questions about this Refund Policy, contact us at support@ctrend.co.uk.